As if it’s not hard enough just winning new clients these days, you then have to keep them happy or they will soon be lured elsewhere. To that end, you should ensure there are positive differences between your Travel Management Company and the competition. This will help your TMC flourish, rather than merely survive.
Topics: Duty of Care
Corporate travel buyers can be really demanding. Whether it’s renewing their contract or fishing around for potential new providers, they want to see what’s new and how the TMC can make life easier for the travel buyer. Not forgetting lowering the cost of travel and making the travel buying process more transparent.
Travel Management Companies have a difficult dilemma to resolve when offering commercial travel risk management products to their clients. Whilst there are many providers on the market from simple news aggregators to analyst led intel teams the same question comes back again and again – “how can I afford to provide risk content and can I make money from it?”
Do you sometimes dream of competing on an equal footing with the mega Travel Management Companies before dismissing the idea out of hand? Then you need to read on.
You know how people say that when a pet and its owner grow old together they start to look alike; do you think it’s the same for travel management companies and their clients?
Does the DNA of a TMC, the thing that makes it special, the fundamental reason it can stand apart from its competition, make it more likely to be successful with certain type of client and business traveller? And if that is true, when you look at it at an aggregate level, do those clients and travellers behave differently than the average TMC client and traveller?