Three major airlines, notably Jet2, Aer Lingus and Wizz Air, have agreed to change their compensation and information policies for delayed and cancelled flights, following an intervention from the Civil Aviation Authority (CAA).
Controlling the communication channel is a key driver in building and maintaining relationships with customers. For a TMC this extends to crisis and risk management where their clients and travellers have been impacted by disruption and they need to know how it might affect their trip. Increasingly corporates are looking to their travel provider to manage the flow of relevant, contextual information to them and their employees so they can make the right decisions prior to and during business travel.
Topics: Risk Management
Travellers overwhelmingly want to be kept informed about the travel risks they may face when travelling abroad.
Meanwhile employers are coming under increasing pressure to support their staff when on business and have duty-of-care responsibilities that have board-level consequences when missed.
By creating and nurturing the right supplier relationships.
Your TMC can provide a supplier with a great route to market for their products and services but not every supplier relationship will help you win new business.
Where your clients already have suppliers in place, you'll need to form an effective working relationship too. But when the decision is yours choosing the right supplier partnerships is key to further business development. But will the right suppliers want to work with your agency?
Not unless you develop effective relationships.
If you manage travel arrangements for corporate business travellers then, with the right tools, you're well placed to manage their travel risk too.
Why is this good for your TMC? Because it enables you to add value beyond the booking.
Most corporate clients are concerned by the risks associated with having staff travelling on business. Risk managers have a completely different take on the cost of managing this risk and this can change the landscape when your TMC is negotiating terms with a potential (or existing) client.
Get the risk manager involved and the conversation will not be dominated by percentage savings but by the obvious benefits of having a live risk view of every traveller, in any country, at any time with the means to automate communication should things go wrong.